The German luxury car maker Audi opened its Technical Service Centre in Mumbai. The company statement termed it as a pioneering step towards strengthening its after sales service in the Indian market. Ulli Seyfferth, Head of Technical Service, Entire Vehicle, Audi AG and Joe King, Head, Audi India jointly inaugurated the Centre.
While speaking on the occasion, Seyfferth said: The Audi Technical Service Centre in India will enable us to obtain deeper insight into usage patterns of our cars and other local peculiarities as well as customer preferences in India. These learnings are equally important for us to adapt our products to suit the market requirements. The Audi Technical Service Centre will support technicians and service advisers from across the dealerships in India, as well as continuously cultivate their competence level to execute quality jobs and delight our customers.”
King added: “Customer delight has been our focus and our Customer Centric strategy has been instrumental in our success in the Indian market. Customers are serviced for life when they buy an Audi. Audi Technical Service Centre is a step in that direction.”
The Audi Technical Service Centre will operate in Mumbai with workshop and training facility in line with AUDI AG standards. With three climate control work bays, the Analysis Workshop is equipped with state-of-the-art equipment for Diagnosis and in depth analysis of product concerns. The Centre will also house a training facility, which will conduct boot camps for the technical team as well as for the dealer network.
The Audi model range in India includes the Audi A3 Sedan, Audi A3 Cabriolet, Audi A4, Audi A6, Audi A7 Sportback, Audi A8 L, Audi Q3, Audi Q5, Audi Q7, Audi S4, Audi S6, Audi RS 5 Coupé, Audi RS 7 Sportback, Audi TT Coupé, Audi R8, Audi R8 Spyder, Audi R8 V10 plus and Audi R8 LMX available across the country: in Ahmedabad, Bangalore, Bangalore Central, Bhopal, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi Central, Delhi South, Delhi West, Goa, Gurgaon, Guwahati, Hyderabad, Indore, Jaipur, Kanpur, Karnal, Kochi, Kolkata, Kozhikode, Lucknow, Ludhiana, Mangalore, Mumbai South, Mumbai West, Nagpur, Nashik, Navi Mumbai, Noida, Pune, Raipur, Ranchi, Surat, Udaipur, Vadodara and Visakhapatnam.