Hinduja Global Solutions (HGS), a global leader in Business Process Management (BPM), has announced the opening of a new Centre in Princeton, New Jersey in the US, according to a company statement.
The Centre will focus on client-facing activities for HGS’ Extended Business Office Solutions (EBOS) as well as help deliver expanded capabilities for clients. Core services to be provided from the Princeton facility include medical claim resolution for governmental and commercial payers, medical coding, insurance eligibility and authorisation and data analytics.
Speaking on this development, Partha DeSarkar, Chief Executive Officer of HGS said: “HGS EBOS actively supports several clients in the US Healthcare industry in improving their financial health through revenue cycle management services. The new centre will augment these efforts with a stronger onsite presence and delivery of value-added services”.
HGS EBOS provides customised solutions in the areas of Patient Access, Health Information Management and Patient Financial Services for market leading providers in the US Healthcare industry.These solutions include financial clearance, medical coding and insurance claim resolution which are designed to improve net revenue, reduce bad debt and accelerate cash collections for clients. The business has over 400 employees who deliver services for EBOS clients from the Princeton facility, and centres in India and the Philippines. With the Princeton Centre, HGS has now increased its presence in the US to ten locations, employing over 2,200 employees.
HGS, part of the multi-billion dollar conglomerate Hinduja Group, is a world leader in Customer Relationship and Business Process Management, with a global footprint across North America, Latin America, Europe, Asia and Africa. With over three decades of experience with some of the world’s most recognised brands, it delivers the best practices that drive exceptional results for its clients. Its contact center solutions, back office transaction processing services, domain analytics and process consulting solutions combine operational excellence with functional expertise. It enjoys “Preferred Partner” status with most of its major clients. HGS currently serves 135 clients (excluding payroll processing clients) across sectors like Healthcare and Insurance, Banking and Financial Services, Consumer Products, and Tele-communications, Technology and Media. The global delivery network comprises of 58 centres employing over 25,700 people worldwide. HGS had a turnover of $ 364 million in the fiscal year 2012-13.